Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support

 

   Click here »

Integrated Fridge Freezer repair

Integrated Fridge Freezer Repair Advice from The Hotpointie Experts.

Troubleshooting

These are the most frequently asked questions and how to solve your issue.

Explore further

My Hotpoint integrated fridge freezers is noisy

A noisy integrated fridge freezers isn’t uncommon, especially on a new appliance.

A sharp cracking sound from within your integrated fridge freezers can usually be attributed to the build up of frost on your internal fridge components.

Causes of noise:

• The pump/compressor motor – Normal

• Pipe work vibrating against the wall – Check the position

• Gas circulating inside pipes – Normal

• Cracking sounds – Defrosting Air Movement – Normal

If you need further assistance please call Hotpoint customer service on 0818 313 413

Can I stack my Hotpoint fridge and freezer on top of each other?

You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.

In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.

If you need further assistance please call Hotpoint customer service on 0818 313 413

There is an amber light on my Hotpoint integrated fridge freezers, what is it for?

If an amber light is illuminated on the front of your Hotpoint integrated fridge freezers this means that the fast freeze switch/button has been selected.

If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.

If you need further assistance please call Hotpoint customer service on 0818 313 413

What does the holiday button do on my Hotpoint appliance integrated fridge freezers?

The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.

During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.

Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.

Do not press the holiday button unless the fridge compartment of your Hotpoint appliance is empty as selecting this option whilst the fridge is full will result in food loss.

If you need further assistance please call Hotpoint customer service on 0818 313 413

Error Codes

Find every error code here for your Integrated Fridge Freezer.

See all error codes

E3 — Defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect.

Advice: We recommend you check that the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0818 313 413

E7 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0818 313 413

E8 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0818 313 413

EE — Ice maker circuit fault (if fitted)

Issue: The ice maker in my appliance is not working correctly.

Advice: We recommend you call our customer service centre to book an engineer on 0818 313 413

Manuals

Search for your Integrated Fridge Freezer manual using our search bar.

Find your model number

Popular how to videos for Integrated Fridge Freezer

See all videos

How can we help?