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Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Click here »
Explore your appliance
There is moisture on the inner base of my Hotpoint fridge freezer
Moisture or droplets of water on the inner base of your fridge freezer are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Hotpoint customer service on 0818 313 413
How should I defrost my Hotpoint fridge freezer and how often should I do this?
The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Hotpoint customer service 0818 313 413
Frost and ice is appearing on the basket fronts of my Hotpoint frost-free fridge freezer?
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Hotpoint frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint fridge freezer smells due to a spillage
If there has been a spillage inside your Hotpoint appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your Hotpoint appliance.
We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops.
For more information on the fridge care – click care plan or call our Hotpoint spare parts department on 0818 313 413
My Hotpoint fridge freezer is noisy
A noisy fridge freezer isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your fridge freezer can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint fridge freezer seems to be running all the time
Your Hotpoint fridge freezer is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Hotpoint fridge freezer may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint frost-free fridge freezer seems very noisy compared to my old appliance
Your Hotpoint frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your fridge freezer will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Where do the defrosted ice droplets on the fridge freezer go?
The melted water produced when your Hotpoint appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our Fridge Cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop or by calling our spares department on 0818 313 413
My Hotpoint appliance is unstable
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Hotpoint fridge freezer can result in an increase in the noise levels. You may also find on some of our taller Hotpoint fridge freezer that failure to level the feet will give the impression of the Hotpoint fridge freezer doors having drooped on one side.
To level your Hotpoint fridge freezer it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Hotpoint fridge freezer, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Can I stack my Hotpoint fridge and freezer on top of each other?
You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Can I reverse the doors on my Hotpoint freestanding fridge freezer?
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0818 313 413 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Hotpoint customer service on 0818 313 413
What should my Hotpoint freezer temperature be?
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Hotpoint customer service on 0818 313 413
There is an amber light on my Hotpoint fridge freezer, what is it for?
If an amber light is illuminated on the front of your Hotpoint fridge freezer this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Hotpoint customer service on 0818 313 413
What does the holiday button do on my Hotpoint appliance fridge freezer?
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Hotpoint appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Hotpoint customer service on 0818 313 413
The light does not go out on my built in fridge freezer
If the interior light does not go out after you have closed the door on your built in Hotpoint appliance it is more than likely that the outer décor door of your cupboards is not fitted properly.
This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
If you need further assistance please call Hotpoint customer service on 0818 313 413
There are droplets of moisture on the underside of my salad compartments
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them.
We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My food is not staying fresh
Our Hotpoint refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.
As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.
This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.
Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.
Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online; Thermometer.
Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.
If you need further assistance please call Hotpoint customer service on 0818 313 413
What should my Hotpoint fridge temperature be?
Your Hotpoint fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.
As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.
You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Why are dairy items freezing up in my Hotpoint Frost-Free fridge?
It is vitally important that you store milk in the dairy compartment of your Hotpoint frost-free appliance.
Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.
If you need further assistance please call Hotpoint customer service on 0818 313 413
There is moisture on the inner base of my Hotpoint fridge freezer
Moisture or droplets of water on the inner base of your fridge freezer are usually associated with a blocked gutter outlet on the rear inner wall; they could also be caused by items touching the back wall of the appliance.
We recommend you clear any obstruction from the gutter outlet using a drinking straw or pipe cleaner for example then mop up the water on the base and this should cure the problem. Please see user manual for more information.
If you need further assistance please call Hotpoint customer service on 0818 313 413
How should I defrost my Hotpoint fridge freezer and how often should I do this?
The question of freezer defrost periods depends largely upon the model number of your appliance. The general rule is to defrost your freezer when the ice becomes 3-5 mm thick.
The chart below will give you some indication, but always refer to your user instructions if you are in any doubt. A replacement user manual can be found manuals.
We recommend the following:
• Small fridge with freezer box – Defrost every two weeks
• Iced diamond fridge/freezer – Defrost the freezer every 6 months
• Iced diamond single freezer – Defrost the freezer every 6 months
• Other freezer types and models – Whenever the ice gets to 3-4mmm thick.
• Frost-free appliances – These appliances do not need to be defrosted.
If you need further assistance please call Hotpoint customer service 0818 313 413
Frost and ice is appearing on the basket fronts of my Hotpoint frost-free fridge freezer?
Small amounts of delicate frost will often appear on the basket fronts if the doors of the appliance are left ajar for any length of time.
Avoid leaving the doors open for longer than is absolutely necessary and also remember to cover all food and liquids either in a bag or other plastic container.
You must also always use the genuine ice cube tray inside an Hotpoint frost-free appliance, which has a fitted lid to keep the moisture from entering the system.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint fridge freezer smells due to a spillage
If there has been a spillage inside your Hotpoint appliance it should be cleaned up as soon as possible to avoid smells caused by bacteria build up within your Hotpoint appliance.
We recommend using our fridge care. Simply spray onto internal and external areas of your appliance- shelves, salad bins etc. then wipe away with a damp cloth. This cleans and sterilises all surfaces and can also be used on normal worktops.
For more information on the fridge care – click care plan or call our Hotpoint spare parts department on 0818 313 413
My Hotpoint fridge freezer is noisy
A noisy fridge freezer isn’t uncommon, especially on a new appliance.
A sharp cracking sound from within your fridge freezer can usually be attributed to the build up of frost on your internal fridge components.
Causes of noise:
• The pump/compressor motor – Normal
• Pipe work vibrating against the wall – Check the position
• Gas circulating inside pipes – Normal
• Cracking sounds – Defrosting Air Movement – Normal
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint fridge freezer seems to be running all the time
Your Hotpoint fridge freezer is designed to achieve lower operating temperatures so it will appear to run for longer than an adjacent refrigerator.
It will run for as long as is required to achieve the correct operational conditions whilst consuming the minimum of energy during this process.
Below are a few reasons why your Hotpoint fridge freezer may appear to run for longer:
• Position – Is it near a heat source i.e. cooker, window, and heater or is it the time of year?
• Ventilation – Is there enough air circulation around the cabinet exterior – Check the position.
The freezer must achieve -18C to be safe. The lower the temperature, the longer the appliance will run. Try adjusting the thermostat.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint frost-free fridge freezer seems very noisy compared to my old appliance
Your Hotpoint frost-free appliance utilises a series of internal and external fans during its normal operation so there will be a slight increase in the operating noises. This is quite normal so do not worry if you hear one or two different sounds than those you heard with your old appliance.
If you are hearing a cracking noise then this is perfectly normal. Your fridge freezer will defrost itself usually once a day and during this time the ice melts. Just like when ice cubes melt in a drink a cracking sound may be heard.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Where do the defrosted ice droplets on the fridge freezer go?
The melted water produced when your Hotpoint appliance auto defrosts itself goes to a water collection point on the rear of your appliance that sits above the compressor. As the compressor gets warm during everyday usage the resultant moisture is evaporated.
Should the water container described above get contaminated by spillages within the appliance or foreign bodies getting into the water drip tray itself then we recommend using our Fridge Cleaner. Simply spray onto any internal or external parts of your appliance and wipe away.
This is available at shop or by calling our spares department on 0818 313 413
My Hotpoint appliance is unstable
When you have a new appliance you sometimes find that your appliance feels slightly unstable.
It is vitally important, that all four corners of your appliance are in contact with the floor. Failure to level your Hotpoint fridge freezer can result in an increase in the noise levels. You may also find on some of our taller Hotpoint fridge freezer that failure to level the feet will give the impression of the Hotpoint fridge freezer doors having drooped on one side.
To level your Hotpoint fridge freezer it is recommended that you get help from a second person to hold the appliance whilst you lift the front feet slightly off the ground then adjust one or both feet until you get a satisfactory level again.
To rectify a dropped door we recommend that you lengthen the foot on the hinged side of the Hotpoint fridge freezer, leave the appliance for a day or so and this should disappear.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Can I stack my Hotpoint fridge and freezer on top of each other?
You must not stack your Hotpoint refrigeration appliances directly on top of each other as the cabinets of the appliances are not suitable for this purpose.
In order to be able to stack appliances you will need to purchase a product that is designed and built with this type of floor space saving feature such as an Hotpoint fridge freezer.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Can I reverse the doors on my Hotpoint freestanding fridge freezer?
You will find door reversal instructions for each appliance including diagrams inside the user manual that came with your appliance. Call us to book a door reversal with one of our skilled engineers on 0818 313 413 – A charge will be applied.
If you do not have your instruction booklet you can find a replacement user manual manuals.
If you need further assistance please call Hotpoint customer service on 0818 313 413
What should my Hotpoint freezer temperature be?
To conform to DEFRA (The Department of the Environment, Food and Rural Affairs) guidelines, our freezers are pre set to operate between -18 and -26 degrees. We recommend that prior to putting large amounts of food into your freezer you put your appliances fast freeze switch/button (if applicable) on for 24 hours before.
If you are in any doubt as to how to achieve this always refer back to your appliances user instruction manual for guidance. If you do not have your user manual you can download a replacement manuals.
If you need further assistance please call Hotpoint customer service on 0818 313 413
There is an amber light on my Hotpoint fridge freezer, what is it for?
If an amber light is illuminated on the front of your Hotpoint fridge freezer this means that the fast freeze switch/button has been selected.
If this is not required simply press the button (or reverse the switch) to put the appliance back into its normal operating mode.
If you need further assistance please call Hotpoint customer service on 0818 313 413
What does the holiday button do on my Hotpoint appliance fridge freezer?
The holiday button that is fitted to certain models is to be used after you have emptied the appliance and intend to be away from the house for a number of days or weeks.
During this period of absence your appliance will run on the bare minimum of temperatures within the freezer compartment and disconnect the cooling apparatus within your fridge.
Using the assumption that as you are away from your appliance and that the doors will be kept shut, the energy consumption will be much lower.
Do not press the holiday button unless the fridge compartment of your Hotpoint appliance is empty as selecting this option whilst the fridge is full will result in food loss.
If you need further assistance please call Hotpoint customer service on 0818 313 413
The light does not go out on my built in fridge freezer
If the interior light does not go out after you have closed the door on your built in Hotpoint appliance it is more than likely that the outer décor door of your cupboards is not fitted properly.
This can result in the appliance door not being allowed to close fully, keeping the appliances inner light on. We recommend you check the decor door to see if it is securely fitted.
If you need further assistance please call Hotpoint customer service on 0818 313 413
There are droplets of moisture on the underside of my salad compartments
As all green leaved vegetables contain a high level of water, failure to provide an adequate amount of air circulation around the salad and vegetable compartments could result in condensation forming upon the underside of the glass shelves directly above them.
We recommend that you try introducing a small amount of air circulation by either pulling the glass shelf forward a couple of millimetres or if fitted re-adjust the sliding corresponding to the salad and vegetable compartments.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My food is not staying fresh
Our Hotpoint refrigerators are designed to achieve internal temperatures of between 0 and 5 degrees Celsius.
As warm air rises and cold air falls we recommend placing milk and other similar products in the dairy compartment situated at the base of the appliances door.
This is one of the coldest spots on your appliance and as such is an ideal place to store your milk and get the shelf life that you require from it.
Avoid placing milk and other such perishables on the middle and upper shelves of your appliance, as this will shorten the shelf life of the products.
Should you have any concerns about the safe running temperatures of the appliance you can purchase a fridge thermometer by calling our spare parts team on 0344 822 5225 or order online; Thermometer.
Place the thermometer on the middle shelf of your appliance, leave it overnight and then examine the reading the next day without removing the thermometer from its overnight position.
If you need further assistance please call Hotpoint customer service on 0818 313 413
What should my Hotpoint fridge temperature be?
Your Hotpoint fridge is designed to operate at a temperature ranging from 0.5 degrees in the coldest part up to 5 degrees in the warmest part.
As warm air rises and cold air falls it is safe to say that the best way to store your food is to place it in the most appropriate shelf compartment.
You can adjust the thermostat to make the fridge cooler, by selecting a larger number or a thicker portion of the indicator marker. Try increasing the setting to keep the fridge cooler to prevent food going off. We recommend that you set the thermostat to setting number 3 or the mid way point of the indicator line.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Why are dairy items freezing up in my Hotpoint Frost-Free fridge?
It is vitally important that you store milk in the dairy compartment of your Hotpoint frost-free appliance.
Storing the milk upon one of the upper shelves could both hinder the through put of cooled air around the appliance and cause the milk and food to freeze as it is being exposed to air, which is being drawn directly from the freezer compartment.
If you need further assistance please call Hotpoint customer service on 0818 313 413
