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Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Click here »
Explore your appliance
There is a fan running and I am not using the oven
Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Poor cooking results?
Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.
We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.
This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.
Pans with high sides may affect the cooking performance due to airflow.
If you need further assistance please call Hotpoint customer service on 0818 313 413
There is a fan running and I am not using the oven
Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Poor cooking results?
Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.
We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.
This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.
Pans with high sides may affect the cooking performance due to airflow.
If you need further assistance please call Hotpoint customer service on 0818 313 413
