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Our automated chat is available 24/7 to help you with your appliance needs. We also have our dedicated live chat team online from 7am on weekdays. For existing booking support
Click here »
Explore your appliance
My Hotpoint tumble dryer isn’t as effective as it used to be
If you suspect that your Hotpoint tumble dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:
Ensure that the vent hose is not blocked or crushed.
Ensure that your Hotpoint tumble dryer is not being overfilled with clothing as this will impair the performance.
Double check the heat switch on your dryer is set to the appropriate position.
If you need further assistance please call Hotpoint customer service on 0818 313 413
The ECO sense drying feature will not function
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My dial is not rotating
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint washer dryer keeps tumbling after the programme has finished
Certain Hotpoint models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Can I stack my Hotpoint tumble dryer onto my washing machine?
Hotpoint tumble dryers are designed to be fitted onto the top of some of our Hotpoint washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0818 313 413 or visit our shop.
How do I clean the condenser?
If you find that your Hotpoint Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.
The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.
We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.
If you need further assistance please call Hotpoint customer service on 0818 313 413
How do I clean the fluff filter?
To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual manuals
If you need further assistance please call Hotpoint customer service on 0818 313 413
How do I empty my water container?
Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual manuals
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint tumble dryer isn’t as effective as it used to be
If you suspect that your Hotpoint tumble dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:
Ensure that the vent hose is not blocked or crushed.
Ensure that your Hotpoint tumble dryer is not being overfilled with clothing as this will impair the performance.
Double check the heat switch on your dryer is set to the appropriate position.
If you need further assistance please call Hotpoint customer service on 0818 313 413
The ECO sense drying feature will not function
If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:
Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.
Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.
Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My dial is not rotating
On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.
If you need further assistance please call Hotpoint customer service on 0818 313 413
My Hotpoint washer dryer keeps tumbling after the programme has finished
Certain Hotpoint models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.
If you need further assistance please call Hotpoint customer service on 0818 313 413
Can I stack my Hotpoint tumble dryer onto my washing machine?
Hotpoint tumble dryers are designed to be fitted onto the top of some of our Hotpoint washing machines. This stacking process must only be completed using one of our genuine stacking kits.
To establish exactly which stacking kit you require or to purchase call our spare parts department on 0818 313 413 or visit our shop.
How do I clean the condenser?
If you find that your Hotpoint Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.
The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.
We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.
If you need further assistance please call Hotpoint customer service on 0818 313 413
How do I clean the fluff filter?
To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).
Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.
We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.
For further advice we recommend checking your user manual – you can also download your user manual manuals
If you need further assistance please call Hotpoint customer service on 0818 313 413
How do I empty my water container?
Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).
To empty your water container, simply pull the container out towards you and remove it fully from the dryer.
Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.
For further advice we recommend checking your user manual – you can also download your user manual manuals
If you need further assistance please call Hotpoint customer service on 0818 313 413
