Issue: Washing Machines is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

Advice: If the fault remains, please call our customer service centre to book an engineer on: 0818 313 413

Issue: Intermittent or no drum rotation during wash cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines not heating on wash or dry settings.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines door cannot be opened or closed / when the door is closed the machine the programme will not start.

Advice: If your washing machines  door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0818 313 413

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: During a wash cycle the programme pauses part way through.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines isn’t operating multiple flashing lights and/or display. Unable to select a programme.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Water remains in Washing Machines / not pumping out.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Washing Machines drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0818 313 413

Issue: Some or all display / functions do not work on my washing machines.

Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.

Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0818 313 413